Print By Phone : Everyone Can Print

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Top 10 Questions

  • How do I check my order status?
  • Can I request for receipt or official invoice?
  • How do I place an order?
  • How do I check if my artwork is suitable for print?
  • How do I track my delivery?
  • Where do I self-collect?
  • Will I be notified when my order is ready?
  • Do you do custom quote & bulk order?
  • Do you do delivery?
  • Do you have print templates to follow?

Help Topics

Delivery

Order

Payment

Account

Refund & Return

Upload File

Artwork Standard

Privacy Policy

Contact Us

Non-Profit

Categories

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    Important Notice

    When choosing a delivery option, please remember that the estimated delivery transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up.

    Delivery

    Delivery OptionTimeslotPricing
    Self Collection-Free
    Next Working Day2PM - 6PM$30, $60, $120
    Same Day (RUSH Orders Only)Within 3 hours$30, $60, $120
    *Same day delivery only applies to RUSH orders printed before 5pm

    • Please note that we do not deliver on Saturday, Sunday and Public Holidays.
    • RUSH delivery orders made after 5pm will be processed on the next working day.

    We cannot deliver to P.O. Boxes and our deliveryman will not conduct any demonstration or installation upon delivery of products (Please contact our Customer Service for instruction or demonstration). In an unfortunate event that we need to reschedule the delivery, we shall inform our valued customers without delay.


    Failure to Receive Delivery

    In cases where no one is present to receive the delivery on the agreed schedule, you may choose to reschedule the delivery with an additional cost. This applies to failure of delivery due to wrong address as well.

    It is in our best interest to meet customer delivery requirements as prompt as possible. We will notify customers one (1) to two (2) days in advance before scheduling deliveries to avoid failure of delivery. Customers may opt to reschedule delivery if they are unable to receive their orders by notifying us at least one (1) day prior to delivery date.

    Overseas Shipping

    For overseas orders (outside of Singapore), kindly drop us an email of your orders to info@printbyphone.com.sg

    Tracking Delivery

    Additional Surcharges

    All deliveries under secured zones below will have additional $15.00 surcharge.

    Additional $15 per pick-up/ delivery including but not limited to:

    • Airport Cargo Road
    • Airport Zone
    • ALPS Ave
    • Camps
    • Immigration Checkpoints
    • Construction Sites
    • Jurong Island
    • Jurong Port
    • PSA Port
    • SATS, Aerospaces
    • Shipyard
    • Supply Bases

    Extra surcharges will also apply for any parking fees, delivery clearances, more than 1 hour of waiting time and/or delivery to upper floors via stairs.

    Collection Timeslots

    Monday - Friday: 9am - 6pm
    Saturday: 9am - 1pm
    Please provide us your proof of purchase upon self-collection

    Self-Collection

    At the checkout page, select "Self-Collection" under "Shipping Options". If you opted for self-collection, a message will be sent to you once your order is ready.

    Kindly collect your order at:
    22 Yio Chu Kang Road #01-19, Highland Centre; Singapore 545535.

    Self-collection orders will be kept for 30 days from the delivery of the pick-up notification email. If the order has not been collected after 30 days, it will be disposed.


    Order Status

    How To Order

    Multiple Artwork Orders

    Custom Quote & Bulk Orders

    For special orders, kindly email to info@botaksign.com.sg and our Botak Sign team will assist you on your order.

    Making Payment

    Refer to the video for a step by step guide.

    Payment Modes

    Print By Phone currently only accept payments via Mastercard/Visa credit or debit card through PayPal Payment Gateway.

    Payment Status

    To verify whether your payment has went through, check the Order Details. Please refer to the image below.

    Refund

    All sales are final. No refunds are given once Botak Sign starts working on your order. In some cases, a partial or full refund maybe extended to the customer if order has not been processed by Botak Sign for a specific order.
    Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order as well as merchant bank fees on credit card transactions. Refunds resulting from but not limited to, quantity, paper stock and shipping downgrades or cancellations prior to being in production shall be subjected to a minimum fee of $15.00, up to 3.5% of the total amount.
    Orders that are not yet in production within 5 days of order already incur additional equipment, labor and inventory cost for Botak Sign. Orders not approved for print by customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original invoice total for each 30 day period thereafter until 100% of the original invoice total has been accrued in fees.

    Return

    In order to receive the replacement, we must be notified within 24 hours from delivery of any defects. Customers must return 100% of the defective order at their expense within 5 days of their receipt. We will re-run the order with the original turnaround and send them out via the same paid shipping method. Delivery is non-refundable.

    Contractual Terms

    Each order made from Botak Sign is a contract between you, as the customer making the order, and Botak Sign. The fact that you have made an order on behalf of a third party does not absolve you of liability to Botak Sign. As such, any decision by the third party not to accept the particular items printed or to cancel the order with you does not affect your liability to Botak Sign.

    How To Upload

    Refer to the video for a step by step guide

    Editing

    Print Template

    You can view and download the print templates under "guidelines" on the product page. Size, bleed and allowances are stated in the template.

    Printing Products:

    Display Products:

    Bleed & Crop Marks

    When using Print By Phone, note that the area within the green dotted line reflects the safe area. Kindly ensure that all important components of your artwork are within the safe area.

    In this case,
    Printed artwork size: 90mm x 54mm
    Uploaded artwork size: 94mm x 58mm

    When saving your file, do not save with printer marks such as crop marks and colour codes as the artwork will not be printed correctly.

    Instead, upload your files without the printer marks and crop/rotate accordingly using our website file editor.

    Colour Formatting

    All files should be in CMYK format for colour accuracy. If your file is RGB format, please convert it to CMYK. Artworks uploaded in RGB format may result in incorrect or dull colors when printed.

    Outlining & Embedding

    Artwork Checklist

    Please check the following to ensure the artwork is acceptable for printing:

    1. Artwork has bleed added according to print template
    2. Important text and images are within the safe area (green dotted line)
    3. File resolution is at minimum 150DPI
    4. No printing marks on the artwork (crop marks, colour bar, registration mark)
    5. Fonts and images are outlined and embedded into document
    6. Colour format is in CMYK.